Support

Frequently Asked Questions

Everything you need to know about Wanderhold. Can’t find what you’re looking for? Email us and we’ll help.

General

General Questions

What is Wanderhold?

Wanderhold is a solo tabletop RPG engine powered by Claude AI. It runs structured narrative campaigns across four worlds — sci-fi, western, arctic horror, and nautical fantasy — with real dice mechanics, persistent campaign state, and no group required.

Updated April 2026
Do I need to know tabletop RPGs to play?

No prior experience required. The engine handles all rules — you describe what your character does, roll when prompted, and the AI generates the scene outcome. A short onboarding mission introduces the core loop before your first campaign.

Updated April 2026
What devices does Wanderhold run on?

Wanderhold runs in any modern web browser — desktop and mobile. No app installation required. Safari on iOS, Chrome on Android, and all major desktop browsers are supported.

Updated April 2026
Account

Account & Billing

Is there a free tier?

Yes. The Wanderer tier is free forever — one active campaign, the full story engine, and all four worlds. No credit card required to start.

Updated April 2026
What happens to my campaigns if I cancel?

Your campaigns are preserved. If you downgrade from Saga to Wanderer with more than one campaign, you choose which stays active — the others are archived, not deleted, and restored instantly if you upgrade again.

Updated April 2026
Can I get a refund?

We offer a 7-day free trial on all paid plans — no charge until the trial ends. If you were charged and believe it was in error, contact us at [email protected] within 30 days of the charge. We review refund requests case by case.

Updated April 2026
How do I delete my account and data?

Email [email protected] with the subject line "Account Deletion Request" and we will delete your account and all associated data within 30 days. This action is irreversible.

Updated April 2026
Gameplay

Gameplay & Features

Does the AI remember previous sessions?

Yes. Wanderhold carries your full campaign state between sessions — completed missions, hull damage, crew losses, unresolved conflicts, and your character's choices. Each new scene is written with full knowledge of what came before.

Updated April 2026
What dice system does Wanderhold use?

Wanderhold uses a 2d20 dice system derived from Stellar Odyssey mechanics. You roll two d20s against your character's attributes and skills. Momentum builds on successes and can be spent to press your advantage; Threat rises on failures and drives story complications.

Updated April 2026
How long is a typical session?

A single scene takes roughly 5–15 minutes. A full mission (3–5 scenes) runs 30–60 minutes. You can stop between scenes — your campaign saves automatically and picks up exactly where you left off.

Updated April 2026
Which worlds are available?

Four worlds are live: Stellar Odyssey (space opera), The Territories (frontier western), Erebus Station (arctic horror), and The Shattered Isles (nautical fantasy). Each has its own tables, characters, and narrative tone — all on the same engine.

Updated April 2026
Privacy

Privacy & Data

What data does Wanderhold collect?

We collect your email address (for account login), campaign state (to save your progress), and anonymized usage events (to improve the product). We do not sell your data. Full details are in our Privacy Policy.

Updated April 2026
Is my campaign data stored securely?

Campaign data is stored in Supabase (PostgreSQL) with row-level security — only your account can read your campaigns. We do not expose campaign content to third parties. Your story is yours.

Updated April 2026
Have a question?

Still need help?

Email us at [email protected] and we’ll get back to you within one business day.